Go to Admin > Email notifications > Templates > Agent reply templates and then click use this placeholder {{ticket.agent.firstname}} in the signature column. In this way, only the first name of the agent will be generated when you reply to a ticket.
I want only the agent's first name to be used in the reply template Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:01 PM
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