Navigate to Admin > Support Operations > Apps > Click on Get more apps and search for the app 'Hide/Disable ticket fields'. Once it is installed you choose the fields to be hidden for the agents.
For more information on the app, refer to this solution article.
How to hide priority field for the agent? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:07 PM
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