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            I would like to have tickets from one e-mail go to one agent and tickets from another go to a different agent

            Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:08 PM by Fawzia Aleem

            You can use a dispatcher rule to assign different tickets to different agents based on certain conditions. You can do this under Admin>Dispatcher rule. Please refer the link for more details.

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