The spam watcher will check if more than 50 emails have been received from the same email address in the first 30 minutes; if so, upon the 51st email, the ...

Please navigate to Admin -> Account -> Plans and Billing, and you would be able to see your current plan and the number of agents you're subscrib...

To know the number of day passes used by an Occasional agent, please navigate to Admin -> General settings -> Agents -> Occasional agents. There...

In the free plan, you can add only 10 agents/users.

You can find our Resellers across the globe here https://www.freshworks.com/company/partners/find-partners/

Please write to your Account Manager or send in a ticket to sales@freshdesk.com requesting for a trial extension. Kindly do mention your account details (UR...

There was a revamp of features and pricing for the plans in Jan 2017 and we will not be able to switch back to the older versions of Freshdesk as they have ...

Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal. You would s...

The account you have with us contains information that you would want a record of and maybe report on in a different tool. For this, please navigate to A...

Recently, we revised our Freshdesk plans and revamped the pricing structure as well. The website talks about the "new sprout" which offers unlimit...