Only another Account Administrator can grant the Account Administrator Role to an agent in Freshdesk. If you are already an Admin in your helpdesk, you can...

To add a day pass to your account to login as an occasional agent, please navigate to Admin -> Account -> Day passes to purchase day passes in multi...

This would be because of authorization failure from your bank, during the transaction. Please contact your bank to request them to allow the payment, which ...

Please reach out to support/billing@freshdesk.com in order to change the invoice address. Kindly give us the details about the email address to which it has...

The Plans in Freshdesk are priced based on the number of agents added to your account and vary based on the billing cycle you choose.   You could also o...

As of now, only Supervisors and Admins will be able to access the reporting suite. Customers could generate manual reports using the 'Export' tab...

Sometimes, agents in your organization may leave or move to a different department. In such cases, you can delete those agents after transferring ownership...

https://www.youtube.com/watch?v=DTa_LDg8vng&list=PLsYJ3BsyR4qGFujlW0iDtOBOf4IPVsAqt&index=11 Go to Admin -> Account -> Account Detai...

You could add your credit card details within Freshdesk, under Admin > Account > Plans & Billing > Choose Plan > Proceed to payment. Once th...

Please send an email to Freshdesk support (support@freshdesk.com) and we would change your company name from the backend.