Accounts - Plans & Billing

How to change the name to whom the invoice is addressed to?
Please write to billing@freshworks.com to change the name to whom the invoice is addressed to.
Tue, 18 Jun, 2024 at 4:56 PM
Does the subscription charges include tax?
Unless otherwise stated, the Subscription Charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales...
Tue, 18 Jun, 2024 at 4:57 PM
What are the charges for call?
Refer to the article to know more about Freshcaller call rates. 
Tue, 18 Jun, 2024 at 4:57 PM
How do I add or update my credit card details?
To update your credit card details in your Freshdesk account, Go to Admin > Account > Plans and Billings. Click on 'Proceed to payment' und...
Tue, 18 Jun, 2024 at 4:57 PM
Why am I not able to see Apps in the Sprout plan?
We recently revised the plans and pricing for Freshdesk and in the new one, the Free/Sprout plan doesn't support apps. Here is the link to the features ...
Tue, 18 Jun, 2024 at 4:57 PM
On which package is the Facebook integration available?
Facebook integration is available from the Free/Sprout plan where you can integrate only one Facebook page. From the Blossom/Growth plan you can integrate m...
Tue, 18 Jun, 2024 at 4:58 PM
How to change my billing currency?
To change your billing currency, please send an email to billing@freshworks.com. However if your account is on a trial period, then you can change your curr...
Tue, 18 Jun, 2024 at 4:58 PM
How do I transfer my trial to the free plan?
Go to Admin > Account > Plans and billings > change the plan to Free.
Tue, 18 Jun, 2024 at 4:58 PM
What is the difference between the old Sprout and new Sprout plans?
There are a few differences in the New Sprout 2017 plan when compared to the previous version of Sprout.  Features Sprout Plan Old Sprout Plan Age...
Tue, 18 Jun, 2024 at 4:59 PM
Why is my account suspended?
Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal.  The portal...
Tue, 18 Jun, 2024 at 5:01 PM