Ticket Forms & Fields
The ticket form helps capture the data you need from the customer when they submit a ticket. You can customize your Ticket Form to include the right ticket ...
Tue, 18 Jun, 2024 at 5:05 PM
Navigate to Admin > Support Operations > Apps > Click on Get more apps and search for the app 'Hide/Disable ticket fields'. Once it is inst...
Tue, 18 Jun, 2024 at 5:07 PM
To hide a ticket field from the customer alone, please navigate to Admin -> Workflows -> Ticket Fields -> [Concerned Ticket field]. On the di...
Tue, 18 Jun, 2024 at 5:12 PM