Sandbox-Freshdesk

To make a ticket field mandatory, please navigate to Admin > Workflows > Ticket fields and click on the field that you would like to make mandatory. ...

In addition to the four primary ticket statuses, you can create or edit the custom status options from under Admin > Workflows > Ticket Fields > cl...

This may be because the field isn't set to be displayed to the customer. To fix this, please navigate to Admin > Workflows > Ticket Fields an...

Yes, changing the Ticket Field Name would automatically change the Label for existing tickets and the Field would also be automatically updated. Please navi...

In your ticket form, you would be able to add a dropdown field and make it available for the customers who are raising queries with you. Please navigate to ...

To turn off the SLA on one particular status, please navigate to Admin -> Workflows ->Ticket Fields -> and click on Status. On the dialog box ...

To do lists are for all of us to track our work and set deadlines for ourselves. When you add a to-do inside a ticket that you are working on, this to- do l...

After a ticket is created, you can change the Requester of the ticket or Subject or the Description or any of the Ticket Properties from inside the ticket d...

When a ticket is closed without filling a mandatory Ticket Field, you would receive an error saying "Unable to close __ Required fields were empty"...

You have a quick and efficient support team being ninjas and solving customers' issues and they send out a response promptly. When they eagerly await fe...