Ticket Forms & Fields (23)

How can I add a ticket field where a customer can only select one of multiple options?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:34 PM by Fawzia Aleem
What is a dependent field and how do I use it?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:34 PM by Fawzia Aleem
How can I create dynamic forms and have different fields based on the different values?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:34 PM by Fawzia Aleem
Can the ticket fields be configured such that the customers can't edit them once the ticket is submitted?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:34 PM by Fawzia Aleem
How do I delete a default ticket field?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:36 PM by Fawzia Aleem
Is it possible to make a field visible in one portal and hide it on another portal?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:36 PM by Fawzia Aleem
Is it possible to update the ticket fields for multiple tickets all at once?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:37 PM by Fawzia Aleem
What does the lock symbol in the tickets field page symbolize?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:37 PM by Fawzia Aleem
How do I show a ticket field to customers but prevent them from editing it?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:38 PM by Fawzia Aleem
Is it possible to edit the Priority field?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:39 PM by Fawzia Aleem