Sandbox-Freshdesk

The Categories that you display would be the only categories that would be displayed to the customer on that specific portal. Even if the folders are made a...

You can control who can view the knowledge base from Admin--> Portals--> Settings--> "Who can view solutions"

We will not be able to restrict agents from viewing the solution articles for specific products.

You will have to make the folder visible for the all the companies and cannot exclude only certain companies.

The Forum name can be changed by clicking on the "Edit" symbol right next to the current Forum Name. The Topic name can be changed once you access ...

Yes, the Sprout plan would have the Facebook integration where you will be able to link one Facebook page with Freshdesk.

We do not have an option to add more a fourth tier ( Sub-folder ) when it comes to the Knowledge base currently. We will definitely keep you posted if this ...

The images in your solution articles may not be displayed properly because the images may require authentication to view it. You can check this out by openi...

We would not be able to duplicate the articles. We would only be able to move the articles to a different folder.

If two agents are editing the same article, if Agent A is editing an article, the article will be locked and the edit ability will not be available for othe...