Sandbox-Freshdesk

You can Export the Forum topics and the content in them as an XML file from Admin--> Account--> Export Now. This is a function that only the Account A...

Go into the Article and click on edit--> There will be a delete option to the bottom left corner of the editor. Click on that and the system would prompt ...

Once an article is deleted, we would not be able to retrieve this for you. We would be displaying the error message and also prompt you to enter the Solutio...

Click on the Solutions tab and choose the required article or FAQ to be edited. Then choose edit and click on the code view option and the content will app...

You can create a folder and then restrict the access for that folder by clicking on edit near the name of the folder and choose "Agents" in the &q...

An agent viewing the article from the Customer portal will not affect the analytics of the Knowledge base. However, if the agent is not logged in (for articl...

There is a feature called 'Article Feedback list' that displays an option to see all the article feedback received and it takes the agent to the tic...

Once an article is published, if you modify the article and click on Save, the article would be saved as a draft. This would still be published but appear as...

Yes. Every time you enter a search query, Freshdesk will search across tickets, solution articles, forum posts and customers (contacts and companies), and i...

The customers can go to your support portal, choose forums and click on "Follow" button near the topic they want to follow. The customers will be ...