Solutions and Social
A forum topic can be created as a ticket only once and not as multiple tickets.
Tue, 18 Jun, 2024 at 5:01 PM
An agent would be able to 'Edit' their forum posts and modify content and also use the 'Delete' button to delete any required posts on the Ed...
Tue, 18 Jun, 2024 at 5:02 PM
The comment would be searchable with the contact's name only if the response has been split and created into a new ticket. Essentially when a post and th...
Tue, 18 Jun, 2024 at 5:03 PM
Click on the Solutions tab and you will be able to see various categories and the number of articles under those categories.
Tue, 18 Jun, 2024 at 5:04 PM
You would be able to host videos in the solutions of Freshdesk. You could upload the video to a public site like YouTube and host the URL in Freshdesk. Once ...
Tue, 18 Jun, 2024 at 5:09 PM
Unfortunately Facebook reviews will not be created as tickets. Only the Facebook posts and DM's will be converted as tickets inside Freshdesk.
Tue, 18 Jun, 2024 at 5:09 PM
When you receive a response from on a Facebook DM ticket, the responses would be added in the ticket with a lock icon on it indicating it is a private/direc...
Tue, 18 Jun, 2024 at 5:11 PM