Security

Freshworks Login/Password Policy
Tue, 18 Jun, 2024 at 5:30 PM
Data Deletion/Retention Policy
Tue, 18 Jun, 2024 at 5:30 PM
Compliance Test/agreement
Tue, 18 Jun, 2024 at 5:30 PM
Data Center Hosting
Tue, 18 Jun, 2024 at 5:30 PM
ISO 27001, SOC 2, SOC1 and GDPR
Possible Errors: Please can you send us the latest ISO27001 certificate for our records? Have to perform supplier due diligence. Resolution Path: ...
Tue, 18 Jun, 2024 at 5:03 PM
Enable SSL Cert
Possible Errors 1. Your connection is not private Resolution Path: 1. Check if the CNAME for the portal URL is present using this link CNAMELookup....
Tue, 18 Jun, 2024 at 5:05 PM
Bug Hunt
Possible Errors: I have found security bug on the website, How can I submit a report? Resolution Path: 1. Please share the below link with the c...
Tue, 18 Jun, 2024 at 5:05 PM
General queries on SSL
Why SSL certification? Each Portal created for a Product in Freshdesk contains a Portal URL mapped to it. Securing this domain with an SSL certifica...
Tue, 18 Jun, 2024 at 5:06 PM
Redaction
Problem Statement Sensitive content has not been redacted Resolution path Check whether redaction is enabled under admin-->Security Red...
Tue, 18 Jun, 2024 at 5:07 PM
Azure AD SSO not working
Common issues with Azure AD include: Case 1: SAML configuration error: SAML assertion is not signed, please make sure the SAML assertions are signed in ...
Tue, 18 Jun, 2024 at 5:13 PM