Possible queries:
Unable to attach files though the size is less than 20 MB
Receiving the error 'Your attachment(s) type is/are not supported' while adding attachment.
Resolution Path:
You can control agents and customers from sending and receiving specific file types while exchanging messages on tickets.
To check if the file type is restricted,
- Log in to your Freshdesk account as admin and navigate to Admin > Settings > Security.
- Scroll down to Attachment Settings and ensure that the file extensions aren't blocked as shown in the snapshot below.
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