Groups/ Agents/ Roles (16)

How to track the unassigned tickets for the group that is being removed from the Dashboard?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:57 PM by Fawzia Aleem
Can an occasional agent access the API without logging in?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:58 PM by Fawzia Aleem
An an agent, I am not able to assume the identity of an another agent.

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:00 PM by Fawzia Aleem
How do I convert an agent back into a contact?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:00 PM by Fawzia Aleem
How to make a group not visible to customers when they are logging a ticket?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:03 PM by Fawzia Aleem
How to edit and remove my Last name from the Agent name?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:12 PM by Fawzia Aleem