Freddy Answers
Answer Bot can be customized to suit your brand image. You can have a name for the bot, choose an avatar, change the widget color and a lot more. Navig...
Tue, 18 Jun, 2024 at 4:55 PM
No, there is no limit as such in the number of chats that a bot handles at a time.
Tue, 18 Jun, 2024 at 4:56 PM
The Answerbot provides support in the following languages at the moment - English, Italian, Spanish, Dutch, German, French, and Portuguese.
Tue, 18 Jun, 2024 at 4:56 PM
The Insights will get updated at around 10 PM IST every day. Therefore, you will not be able to pull reports for the current day and it is not realtime. You...
Tue, 18 Jun, 2024 at 4:57 PM
No. Freddy Answer Bot does not require a knowledge base for it to work. But if there is a knowledge base, it also learns from it. All the support articles c...
Tue, 18 Jun, 2024 at 4:57 PM
Freddy Answers is available on Freshdesk Forest & Forest Omnichannel.
Tue, 18 Jun, 2024 at 4:57 PM
The Freddy Answerbot learns from the Freshdesk knowledge base, Q&A configured in the Answer section in the Answerbot page, and also from the chat conver...
Tue, 18 Jun, 2024 at 4:58 PM
Navigate to Admin > Bot > Settings -> Chat and you will be able to copy the widget code and paste it the source code of your website.
Tue, 18 Jun, 2024 at 4:58 PM
Yes, you do. All chatbots will run on top of the Freshchat messenger/widget. A Freshchat account gets automatically created when someone enables Freddy Answ...
Tue, 18 Jun, 2024 at 5:03 PM
Freddy Answer Bot gives instant and precise answers to your customer's questions helping with instant resolutions and happier customers. But it doesn’t ...
Tue, 18 Jun, 2024 at 5:03 PM