Sandbox-Freshdesk

You can use the 'Try your Bot' option available in the Admin > Bot section to test your Bot before enabling it on your support portal or your web...

The most important part of the bot is the future training. We will have you covered for the initial training where the Bot will become capable of understand...

Once the Bot is enabled in your account, you will see ‘Bot’ as a new channel under your Admin tab.  On clicking the Bot icon, you will be landing o...

Navigate to Admin > Bot > Settings  > General > Choose an avatar  You will also have the option to update your own custom Avatar by uploadin...

The Default Messages in the Bot are common for all accounts making use of the Bot and is not customisable.

Yes, the visibility of the folders in the Knowledge base needs to be either ‘public’ or ‘bot’ for the chatbot to learn and offer suggestions.

The Categories need to be added under Admin > Bot > Content for the articles related to be fetched.

The Bot can be embedded on your website by copying & pasting the widget code available in Admin > Bot > Settings on any of your websites. Navi...

Number of questions: You can measure the number of questions received every day and the respective number of times the bot provided the correct answer to th...

The solution folders can be set to be viewed only by the Bot and therefore, the articles in these folders will not be visible to all users when accessing th...