Freddy Answers
Yes, Freddy Answer Bot learns from your customer conversations to offer question suggestions that can be mapped to an existing question. You can either ‘acc...
Tue, 18 Jun, 2024 at 5:04 PM
Yes, with Freshchat's new Hybrid SDK, both Freddy Answer along with the bot flows will work on mobile apps ー Both Android and iOS.
Tue, 18 Jun, 2024 at 5:04 PM
The Bot learns almost instantaneously as and when the training happens and the new answers are added.
Tue, 18 Jun, 2024 at 5:04 PM
It will show an error message and ask the customer to provide the right input twice and if the customer still asks a question, the chat will be automaticall...
Tue, 18 Jun, 2024 at 5:05 PM
Custom Bot supports the following response options Name Email Address Phone Number Quick Reply buttons Custom Responses (which ...
Tue, 18 Jun, 2024 at 5:05 PM
Yes, there is no separate charge for enabling bot in the account. The bot is available as a feature from the Estate Omnichannel plan onwards.
Tue, 18 Jun, 2024 at 5:05 PM
Yes, you can reuse the same bot flow for different questions.
Tue, 18 Jun, 2024 at 5:05 PM
No, Freddy Answer Bot doesn’t suggest answers on its own. However, it will suggest questions that need answers. Humans will still have the liberty and contr...
Tue, 18 Jun, 2024 at 5:06 PM
Freddy Answer Bot tries twice to answer the customers’ questions before automatically transferring the chat to an agent. Eg., if the bot’s answer wasn’...
Tue, 18 Jun, 2024 at 5:07 PM
Yes, Freddy Answer Bot uses machine learning to respond to small talk questions like “How are you” and more.
Tue, 18 Jun, 2024 at 5:10 PM