Freddy Answers

What is the use of tags in Freddy Answer Bot?
The ‘Answers’ section in Freddy Answer Bot has all the questions and answers, without any reference to the ‘category’ it belongs to. Tags help you categoriz...
Tue, 18 Jun, 2024 at 5:10 PM
Does Freddy Answer Bot sync with the Freshdesk knowledge base?
Yes, Freddy Answer Bot learns from your knowledge base instantaneously. As soon as you set up the bot, the articles will be seen under the ‘Answers’ section...
Tue, 18 Jun, 2024 at 5:13 PM
What are the key advantages of enabling Answerbot?
Some of the key benefits of using Answerbot include: Learns instantaneously when new answers are added Gives human touch by engaging in small talk and...
Tue, 18 Jun, 2024 at 5:16 PM
Will data collected through bot flows be synced in a CRM or other apps?
The data will be created as a user property on Freshchat to further run campaigns or have personalized follow-up bot conversations(using placeholders). The...
Tue, 18 Jun, 2024 at 5:17 PM