Analytics
In order to obtain the resolution time and unresolved tickets in the Helpdesk system, you can follow the below steps: Access the Analytics tab in your ...
Tue, 18 Jun, 2024 at 5:10 PM
The Reopened tickets widget in the Helpdesk Ticket Volume report displays the number of tickets that were reopened during the selected time period. These ti...
Tue, 18 Jun, 2024 at 5:13 PM
To export a widget, Go to Analytics > select the report you wish to export > expand the widget you wish to export > click on the three dots insi...
Tue, 18 Jun, 2024 at 5:14 PM
To obtain the total number of tickets generated during a specific period, access the Helpdesk Ticket Volume curated report. To do this, navigate to the Anal...
Tue, 18 Jun, 2024 at 5:14 PM
The data export feature in Freshdesk allows you to schedule an export of ticket information, which can come in handy for: Creating daily reports for da...
Tue, 18 Jun, 2024 at 5:17 PM