Analytics
Users who have edit and export privileges are able to schedule data exports. It is important to note that in both Omni and standalone accounts, there is a m...
Tue, 18 Jun, 2024 at 4:38 PM
Solution for Case 1: Blank Page on Page 1: To resolve this issue, follow the steps below: Check if your browser is enabled with third-party cookies. ...
Tue, 18 Jun, 2024 at 4:40 PM
To obtain the total number of tickets created by each Company in Freshdesk, follow these steps: 1. Go to the Analytics tab and select the New Report opt...
Tue, 18 Jun, 2024 at 5:04 PM
In order to understand the disparity between "Resolved" and "Closed" tickets in Freshdesk, it is crucial to understand the distinction b...
Tue, 18 Jun, 2024 at 5:04 PM
Merged, deleted, spam, and trash is NOT considered in analytics. For example, in the Tickets Tab, the total ticket count is 1994, whereas, in Analytics, i...
Tue, 18 Jun, 2024 at 5:05 PM
In order to retrieve the combined number of Open, closed, and unresolved tickets, you can make use of the Helpdesk Ticket Volume curated report. Within the ...
Tue, 18 Jun, 2024 at 5:05 PM
Here are some common metrics associated with ticket performance scores in Freshdesk: 1. First Response Time: This metric measures the time taken to resp...
Tue, 18 Jun, 2024 at 5:06 PM
Possible reasons for the issue are as follows: If a ticket is created without any status changes, the "resolution time bhrs" field will remain n...
Tue, 18 Jun, 2024 at 5:06 PM
Freshdesk provides a range of metrics that allow you to evaluate the performance of agents, groups, and the helpdesk during business hours. These metrics, i...
Tue, 18 Jun, 2024 at 5:06 PM
If you encounter an error message while triggering a ticket export, it could be due to an agent trying to export the same data or widget, more than once wit...
Tue, 18 Jun, 2024 at 5:09 PM