Sandbox-Freshdesk

Caller ID feature helps you hide your helpdesk number and shadow it with another number. To enable this, please navigate to Admin-> Phone-> Manage cal...

There is a configuration under Admin -> Phone -> Edit-> Settings called "Accessible by" using which you can make the phone channel availa...

All incoming calls would ring for 30 seconds (with a buffer of 8 seconds, give or take). However if the "Call Idle Agent" option is enabled, then ...

The default ring time is 30 seconds and this cannot be changed in the UI.

We currently do not have an option to change the ringtone for the agents.

Porting will not affect the existing workflows and the incoming and outgoing calls to your number will function as expected.

Our Call Masking feature can ensure that you don't reveal your helpdesk number. Along with a host of other features, Call Masking is available from the F...

We do have an option to record all calls. You can turn on the recording option from under Admin -> Phone -> Edit-> Settings-> Record Calls.

You could add phone credits to your account, under Admin -> Account -> Plans and billing and purchase credits. Kindly note that you need to be an Acco...

In the phone settings under Admin -> Phone -> Edit-> Settings, when you move down to "Call Routing" section, you would have two options - ...