Phone Channel
You can get started by purchasing a phone number for as low as $1/month. Please note that the pricing changes based on the country and you can find all the p...
Tue, 18 Jun, 2024 at 4:46 PM
For incoming calls, a call queue can be configured with a cap on the number of callers in the queue. This can be configured under Admin -> Phone -> Ed...
Tue, 18 Jun, 2024 at 4:46 PM
You would be looking at supporting customers in various regions across the globe and Freshdesk currently supports phone numbers for 42 countries. Please fin...
Tue, 18 Jun, 2024 at 4:46 PM
We do provide an option to barge live calls however this feature is only available as a part of the advanced phone channel package offered in the Forest Pla...
Tue, 18 Jun, 2024 at 4:46 PM
Yes, as long as the third-party number is a US local or a toll-free number we can port it into Freshdesk. All you need to do is, fill the attached LOA and s...
Tue, 18 Jun, 2024 at 5:14 PM