Sandbox-Freshdesk

The agents can make themselves available to receive and answer support calls by turning on the Answer calls option in the top-right corner. They can...

All incoming calls ring for 30 seconds (with a buffer of 8 seconds). If the Call Idle agent option is enabled, then it's ten seconds for one age...

During the porting phase, you will still have incoming and outgoing calls to your number functioning seamlessly. Porting will not affect default behavior.

The option to limit a phone number to a particular group can be found under Admin -> Phone -> Settings -> Accessible by.

The ringtone of incoming calls cannot be changed since it is hardcoded.

You can choose to accept calls only during your business hours . For the calls received outside your business hours you can play an out-of-business-hours me...

As an admin, you would be able to save the call recordings from Freshcaller Dashboard > Call Metrics > Download recording.

The default flow requires the non-availability message to be played before the customer is directed to voicemail.

Depending on your existing service provider, the porting process could take anywhere between 2-4 weeks. You will be notified through the registered email add...

No, the default flow requires the non-availability message to be played before the customer is directed to voicemail.