Phone Channel (55)

What can I do if incoming calls are not being received by certain agents?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:33 PM by Fawzia Aleem
Can we keep our helpdesk numbers hidden?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:33 PM by Fawzia Aleem
I already have a Twilio number. Can I use it directly?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:34 PM by Fawzia Aleem
How long does it take to port a number to Freshdesk?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:34 PM by Fawzia Aleem
How can I record the calls that are made through the phone channel?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:34 PM by Fawzia Aleem
How do I ensure I receive incoming calls only during business hours?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
Where to find recorded phone calls within Freshdesk?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
Can we alter the ringing time before a phone call is sent to voicemail?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
How does the Phone work with respect to the app?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
Can I port a third-party number to Freshdesk?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem