Sandbox-Freshdesk

Once the Phone channel is enabled on your account you can purchase a local numbers for over 40 countries and toll-free numbers for US & Canada. To purch...

Yes, we do have an option to setup an IVR. The IVR in our phone channel is multifaceted and allows you to use the keypress option to route calls to a group, ...

To avoid dead air and to keep the callers entertained while they wait for an agent, you could choose from soothing jazz music to upbeat pop as your wait mus...

When you have a busy day with multiple callers reaching over to you at the same time, you can route them to a wait queue in the phone channel. In Freshdesk y...

The agents can make themselves available to receive and answer support calls by turning on the Answer calls option in the top-right corner. Once this is ena...

The following requirements will ensure smooth functioning of the phone channel in Freshdesk: Browser and Flash updated to latest version. Ensure that y...

You can make use of Freshdesk's Android and iOs apps to make and receive calls. You need to ensure that your agents has the "Allow Incoming calls&q...

You could purchase a new Local Number and add it to your Phone Channel in Freshdesk, under Admin-->Phone-->Buy Number-->Local. You can choose the C...

Phone channel is an important medium of support without which there is a hindrance in your workflow. When this is not working, please check the following:  ...

When you accept a call, the phone availability option would turn Orange and be displayed as Busy. After the call is disconnected, this button would return t...