Sandbox-Freshdesk

For all incoming calls, a queue can be set up with a cap on the number of members in the queue. The limit can be either 3, 5, or 10, and can be set up und...

Under each number's setting, you'll find an option that says Accessible by. You can enter a group's name there, and from then on, only that gro...

You can purchase a local or a toll-free numbers in Freshdesk. If you are using a local number (currently available in 36 countries), then your users will be...

The Phone channel in Freshdesk lets you purchase local and toll-free numbers which your users can call for support. Your users will be charged when ...

The following requirements will ensure smooth functioning of the phone channel in Freshdesk: Browser and Flash updated to latest version. Ensure...

Under each number's setting, you will find an option that says Accessible by. Once you select a group name here, only the agents belonging to that specif...

You can find the complete phone history and the recordings under Dashboard-> Call History.

If you are an existing Twilio user, you need to get in touch with Twilio to get your account's SID number. Once you get the SID number, we'll send an...

When you turn the voicemail "on" under Admin -> Phone -> Edit -> Settings -> Voicemail, it gets converted into a ticket in your portal...

All pricing-related details for the Phone channel in Freshdesk are available on the Pricing page of Freshdesk.