Sandbox-Freshdesk

There is a feature called customer journey that will helps agents with more context about the customer before a query is responded back to. When agents are ...

Health Score is an editable drop-down of three choices: happy, doing okay, at risk. Based on the ongoing relationship, one of these values can be associated...

No, the activation email will not be sent to the contacts which are imported into Freshdesk. Alternatively, once the contacts are imported, you can select th...

Every ticket in Freshdesk must have a contact. Also, only the contact can be associated with a company. In some cases, the agent could manually associate the...

When a contact is deleted from Freshdesk, all new incoming tickets from that particular contact will automatically be marked as spam. And the deleted contact...

Yes, you will be able to customize the Account tier, which is one of the Company fields. Please navigate to Admin -> General Settings -> Customer Fiel...

The exclamation mark over the contact profile indicates that the contact is unverified. The unverified contacts are the contacts who have not activated thei...

You can import companies by going to the Companies icon to the left side of the screen. You will be able to click on the Import Companies option to import a...

We would not be able to add a company inside a company. You can only add multiple contacts inside of a single company. And a contact can be part of multiple...