Accounts
Could you kindly assist me in deleting an unnecessary account and provide information on the timeline for erasing the associated data? Haystack logs: ...
Tue, 18 Jun, 2024 at 4:41 PM
Q: When I try to log in to my account, I receive a message that it has been blocked. How can I regain access? To resolve an account block, one can req...
Tue, 18 Jun, 2024 at 4:47 PM
Whenever any change is made in the subscription from Chargebee, it triggers a webhook call to Freshdesk. There are different events triggered based on ...
Tue, 18 Jun, 2024 at 5:05 PM
Navigate to the Admin section and follow the path: Account -> Account Export -> New Export. In the New Export window, select the specific modules you ...
Tue, 18 Jun, 2024 at 5:06 PM
Though the customer’s renewal date as per FreshOps is next year, they might still see a payment banner in their Freshdesk account. This would happen wh...
Tue, 18 Jun, 2024 at 5:06 PM
To identify whether an account has whether online/offline payment mode enabled, Log into Chargebee and input the account ID Navigate to configurations...
Tue, 18 Jun, 2024 at 5:06 PM
At the time of app installation, the add-ons are added by the marketplace for paid apps. Billing team won't be able to add the add-ons. For online s...
Tue, 18 Jun, 2024 at 5:08 PM
To view all exports initiated from the product, including Account exports, tickets, contacts, companies, and more, you can access the "Account Exports&...
Tue, 18 Jun, 2024 at 5:10 PM
The plans/Billing page will not be accessible for Reseller accounts. We can hit the endpoint https://domain.freshdesk.com/api/_/subscription usin...
Tue, 18 Jun, 2024 at 5:13 PM