Ticketing Workflow
Freshdesk lets you send and receive emails with an attachment size limit of 20 MB/conversation for accounts on the Blossom and above plans. For Sprout and...
Tue, 18 Jun, 2024 at 4:32 PM
You can insert footers into all the ticket replies going out of your helpdesk, by adding them in the Agent Reply Template. This template is automatically in...
Tue, 18 Jun, 2024 at 4:32 PM
As an agent when you are working on tickets or accessing articles, characterizing them by adding a tag would help to track and segregate them with respect t...
Tue, 18 Jun, 2024 at 4:32 PM
As a customer, it is understandable that they sometimes want to do a quick peruse through the ticket and not log in to the portal. In this scenario, the be...
Tue, 18 Jun, 2024 at 4:33 PM
Agents can export tickets, contacts, companies, or granular account data easily, and quickly download it anytime, from a centralized window.To export the...
Tue, 18 Jun, 2024 at 4:33 PM
The attachment size limit in Freshdesk is 20 MB per email for accounts on the Blossom and above plans and 15 MB for Sprout and accounts that are on Trial. ...
Tue, 18 Jun, 2024 at 4:34 PM
The timers are based on the Helpdesk time zone that can be configured according to your location. Please navigate to Admin -> Account -> Helpdesk Sett...
Tue, 18 Jun, 2024 at 4:34 PM
As of now, we do not have the ability to schedule recurring tickets. However, as a workaround, you could make use of any third party event scheduler lik...
Tue, 18 Jun, 2024 at 4:34 PM
When you are working on tickets, we extend an option to close the ticket without an email notification sent out for this. This can be achieved by click...
Tue, 18 Jun, 2024 at 4:34 PM
Inside the Ticket details page, click on the More button -> choose Edit to find the option to edit the requester's email address. The Edit optio...
Tue, 18 Jun, 2024 at 4:35 PM