Sandbox-Freshdesk

In the ticket details page, above the subject of the ticket, there is an option to manually edit the 'Due Date' of the ticket as shown below : ...

When you remove an item or option from the Dropdown field, this would automatically remove the value from the tickets and reports as well. The same happens ...

You can add the agents as watchers to the ticket so that all the members will receive email notifications about all the activities happening on a ticket.  ...

To remove the CC from a ticket you need click on the Reply option > select the addresses in the cc bar and click on the 'x' mark next to it and s...

We have been reported of multiple cases where the Russian Spammers usually create spam tickets by sending an email to the generic forwarding address. And th...

No, resolving the tracker ticket would not resolve the linked tickets by default. You have to manually resolve this as you might need to update your customer...

When the agent sends a reply and resolves or closes the ticket using the 'Send and set as resolved' or 'Send and set as closed' options, the...

When the ticket has an association such as Parent/Child, you will not be able to add another association to it such as linking the ticket to a tracker or me...

It would not be possible to unlink a child ticket or link it with another parent. Child tickets are created with the association to the parent ticket and th...

Clicked on ‘Send’ even before the email was ready to go out to the customer? If you’re on the Blossom or above plan, you can use the ‘Undo Send’ button with...