Ticketing Workflow
The Forward option for a ticket will be inside the Ticket details page as shown below:
Tue, 18 Jun, 2024 at 4:55 PM
Please check if the ticket has a private note/ Forward (Check for a lock symbol next to the note) or if it has a public note/ reply. If the reply is private...
Tue, 18 Jun, 2024 at 4:55 PM
Using Search bar, search for the Requester email address and navigate to Contacts tab and click Show tickets from . You can use bulk actions to delete ...
Tue, 18 Jun, 2024 at 4:55 PM
Please follow the steps below so that we could identify the reason for the same. Try accessing the account in the 'Incognito' window of your brows...
Tue, 18 Jun, 2024 at 4:56 PM
You will only be able to attach a maximum size of 20MB when receiving an email and for replies sent out of Freshdesk.
Tue, 18 Jun, 2024 at 4:56 PM
When an agent is looking into the same ticket, you could be notified regarding this within the ticket. This would help in preventing multiple agents working...
Tue, 18 Jun, 2024 at 4:56 PM
The ideal way to export tickets is to set the time range under the 'Filter Tickets By' section in the 'Export Tickets' section. First, choos...
Tue, 18 Jun, 2024 at 4:57 PM
You will not be able to filter the tickets using the Customer fields. However, if you want to view the Contact details in the Ticket details page you can ma...
Tue, 18 Jun, 2024 at 4:58 PM
A ticket will remain in the trash folder inside Freshdesk for 30 days and post which it will be permanently deleted automatically from the database. Once a ...
Tue, 18 Jun, 2024 at 4:58 PM
There are multiple ways you can export the tickets with its content. You can print the ticket and save it as a PDF on your system. (OR) The Account Admin...
Tue, 18 Jun, 2024 at 4:59 PM