Sandbox-Freshdesk

When you are familiar with the tickets tab, sometimes there will be requirements to alter the arrangement of fields on "The Tickets list view" pag...

There is a feature called smart notifications for agents within the portal itself which would give real-time audible notifications about new tickets and u...

There are three ways by which a ticket leads to the Spam folder - Manually marked as Spam by an Agent.  A ticket marked as Spam by an Automation ru...

Kindly note that only logged in users would be able to download attachments, even while using the Public Ticket URL. This would be the default behavior of...

There are three ways in which a ticket can end up in the Spam folder - 1. Manually marked as Spam by an Agent. 2. Ticket marked as Spam by an Automatio...

Customers can view the history of tickets if they have access to your customer portal.  They could log into your portal using the email address used t...

When customers raise tickets, you would like to extend the ability for them to choose the priority and type of tickets so that you could plan the assignmen...

Although the text that is added as a private note when two or more tickets are merged cannot be modified automatically, it still can be modified by the a...

Yes, you could either set up a new rule under Admin > Workflows > Automations > Ticket Creation to add a CC whenever a new ticket is created, or yo...

Ticket List Views enable you to group tickets based on a defined set of criteria. You can filter out tickets by source, type, status, assigned agents, tags,...