Sandbox-Freshdesk

Since we map the 'To' address based on the requester of the ticket and because there can only be one requester for a ticket, you will not be able to...

No, there is no option to change a public note that is already added into a private note. However, you would be able to delete the public note and add a pri...

If a ticket is assigned to you, then when you access that ticket you will be taken to the latest response automatically. However, this would not be the case ...

Once the ticket is archived you will not be able to make any changes to the ticket. The archiving with take place only on tickets that has been in the Closed...

If there are multiple agents replying to a ticket, you could be notified regarding that within the ticket as well. There would be a "Pen" icon on ...

You can associate upto 300 tickets to a single tracker.

We do not have an option to bulk email all your customers at once. You can make use of Mailchimp to send out these emails.  However, if you are wanting ...

You can make sure that the entire ticket thread is visible to the person you forward it to by, enabling the 'Public ticket URL' option and  in...

You can create a view from the Tickets tab, where you have to filter out the fields that is required and at the top of the page you would see the Save as op...

You can add up to a maximum of 10 child tickets to a parent ticket.