Ticketing Workflow
While replying, you can use the drop-down arrow mark to choose the 'From' email address as shown in the image below: If you want to have a ...
Tue, 18 Jun, 2024 at 5:07 PM
In Freshdesk, we provide few options to protect your helpdesk from any possible spam tickets coming from sources like Portal and Email. For spam tickets...
Tue, 18 Jun, 2024 at 5:08 PM
Flags are default labels in Freshdesk. They appear in the ticket list view and inside the ticket details page when certain activities occur: New: This f...
Tue, 18 Jun, 2024 at 5:09 PM
Inside the ticket details page, click on the three-dotted icon->select the 'Edit ticket details' option to edit the subject of the ticket as show...
Tue, 18 Jun, 2024 at 5:09 PM
Given below are the ways in which a ticket gets spammed : 1) An agent can mark the ticket as spam manually. 2) An automation rule would have acted upon t...
Tue, 18 Jun, 2024 at 5:09 PM
Freshdesk offers the following features to respond to multiple tickets with a common reply. Bulk Update option from Ticket list views Canned Responses...
Tue, 18 Jun, 2024 at 5:16 PM
Except the Email, all the requester details can directly be edited from the widget. To edit the contact field values from within the Requester Widget, click...
Tue, 18 Jun, 2024 at 5:16 PM