Sandbox-Freshdesk

Each customer query - be it an email, or a phone call that comes into your account is a ticket. The agent would then be able to click on the ticket to respo...

The view for both the Admin and Agents would be different. When Activities is toggled 'ON', Admins would be able to view the automation along with ...

Please navigate to the "Tickets" tab and open the ticket you would like to work on. Kindly click on the "Reply" button within the "...

The Single line text fields, Multi line text fields, Number fields and check boxes will not be available in the filters of the ticket list view page. 

An Outbound email in Freshdesk is to be used for pro-active external communication directed at the customer. Only when the customer replies, the ticket crea...

After clicking on a ticket, please click on the Activities option to the top-right of the ticket details page. This would display the list of activities per...

After filtering the tickets that you need to export from the Tickets List view page, you would be able to click on the Export icon at the top of the page. I...

You have a good volume of tickets to handle on a daily basis and according to you, the tickets that have been sitting in the queue for a greater period of t...

Third party tools such as Salesforce.com or Zoho CRM can be integrated into Freshdesk, using which contact information from those CRM tools could be brought...

In Freshdesk, you could view the most recent tickets raised by a requester, from within any of the the requester's tickets. To view this list, please cli...