Sandbox-Freshdesk

You can add tags manually and/or automatically. Add them manually inside a ticket or go to Admin > Agent Productivity > Tags to add/see the list of t...

When you are hosted on an online e-commerce store and would like the customer queries from those stores to create tickets within your Freshdesk account, you...

Ticket numbers appear in the subject of email notifications because of the inclusion of ticket ID.  In order to remove this, please navigate to Admin ...

You have a workflow set up where tickets are assigned to a particular agent depending upon the job description, the group this concerned agent belongs to an...

If your customers respond with a new or unrelated query on an existing ticket, you can deal with it separately using the Split Ticket option. You can split ...

Any closed ticket with no updates for the past 120 days would be marked as Archived. These tickets would be part of the archived tickets list on your helpde...

The 'Tag' field will be available under the 'Ticket Properties' panel on the right hand side of the ticket details page. You can either man...

In Freshdesk, the auto-refresh notification gives you non-invasive live updates on the ticket. This notification would show up when there is a property upda...

Once you start working with the product and develop a workflow where you are assigned tickets on a regular basis, you require an organized queue of the ones...

The upper limit to number of fields that could be added to the requester widget is 15. So, it would not be currently possible to add more than 15 fields to ...