Sandbox-Freshdesk

You can attach multiple files from your system while replying to a ticket. However, for trial accounts and accounts that are on the Sprout plan, the total f...

Make use of the merge feature in Freshdesk to merge the conversations from a secondary ticket to the primary ticket. If once split, you can merge the reply ...

We have a 'Tickets' section represented by a ticket icon and this presents all the tickets in your helpdesk. All these tickets from various 'sou...

There is no limit on the number of tickets that can be present inside your Freshdesk Account, under any plan. 

Freshdesk will allow tickets to be created even when the attachments are exceeding the limit - from the email service, we now allow tickets which have attac...

Freshdesk, by default, classifies tickets with 4 specific flags. These flags help agents quickly take notice of the ticket in question and perform necessary...

Yes, we do have an Agent specific Freshdesk Mobile app for IOS and Android. You can download the App from the App store/ Play store respectively.

The primary step that needs to be taken in such a case would be to assign the ticket to the agent working on the ticket or he/she can pick it up from the li...

You can make use of the Auto Start Timer App to calculate the time spent on tickets based on the statuses you set. To know more about this check out the link.

No, you will not be able to change the status or reopen an Archived ticket.