Sandbox-Freshdesk

You would be able to use the API for list all tickets to get them. Please refer to https://developers.freshdesk.com/api/#list_all_tickets to know more about ...

All Agents with default roles in Freshdesk will be able to delete tickets. However, if your account is in the Estate plan/ Forest plan, you can create Custom...

A Public note and Reply from an agent or customer will be considered as a response in the ticket.

For tickets that are created via email you can set a Dispatch'r rule that can work and set the priority to High or Medium automatically. Go to Admin >...

The dispatch'r rule will act on only the new tickets, it would not be possible to make it work on the existing old tickets. You can make use of Supervis...

Please check if the ticket already has a group selected in it and if they are trying to assign an agent when the ticket is already in the group. Try removing...

This is a setting that would automatically attach the satisfaction survey in every reply that the agent sends out to the customer.

An automation (ex. Observer rule) cannot be triggered because of another automation (ex. supervisor rule).

The dispatcher rule will work only on the new incoming tickets.

You can set up a dispatcher rule and provide some conditions based on the subject/description of the email, the to/from address and then set actions to assig...