Sandbox-Freshdesk

To check on the activities that an agent does on a ticket, you can set up an Observer rule as follows:                                          The a...

The API key would be unique for each agent in the account and similar to the login credentials when performing an API call or for integrations. The API key i...

Go to Admin>Supervisor and you can create a Supervisor rule as shown in the image below. But if you do not want the status to change to open if the custom...

The Observer rule will not be available for the free Sprout plan. It is only available only from the blossom plan and above. Check your current plan under Ad...

The Observer lets you automate actions on your helpdesk when specified events occur in a ticket in real time. You can use it to modify statuses, change prior...

There is a default Observer rule in Freshdesk that will re-open tickets when the customer responds to tickets. Go to Admin>Observer> turn OFF the rule ...

if you have a checkbox field under Ticket fields and if you are looking to perform an action when the checkbox is selected (or checked) on a ticket, please ...

If the custom ticket fields are single-line or multi-line fields, those fields will not be listed as conditions in a Supervisor rule. Currently, custom drop-...

The "Hours since.." parameter indicates the time taken since an event has occurred in hours. You could set up a Supervisor rule using any the belo...

The 'If Freddy Suggests' option will be shown in the automation only when Thank you detector is toggled on under Admin -> Freddy Skills page.  ...