Sandbox-Freshdesk

You can create a Dispatch'r rule that would close/ mark these tickets as Spam/ delete them. Please move to Admin--> Dispatch'r--> New Rule and ...

You can route emails sent to a specific support email address to a group directly from Admin--> Email.  However, if you have the tickets being shuffl...

I believe that this because of a Dispatch'r/ Observer/ Supervisor that you are being added as a Watcher in a ticket. Please move into the ticket, check a...

Go to Admin>Observer rule and turn OFF the rule "Automatically reopen tickets when the customer responds".

To know more about automations and how to set up various automation rules like Dispatcher, Supervisor, Observer and Scenario , refer to this link: https://s...

You can create a new Dispatch'r rule to mark these tickets as Spam based on the "Requester email address". Move to Admin--> Dispatch'r--...

You will have to create a Supervisor rule such where the condition is "Hours since pending" "Greater than" "48". And the Action...

If you are wanting to add a set of email addresses in CC when the email is from a specific email address or from contacts of a company there are a few ways ...

The subject can be changed using a webhook in a Dispatch'r rule. Please check the Activities of a ticket to understand the reason and also identify which...

There is a default Observer rule in Freshdesk that will re-open tickets when the customer responds to tickets. Go to Admin>Observer> turn ON the rule &...