Sandbox-Freshdesk

We can make use of the Supervisor Rule to set this. Please select the condition "Hours since Pending" "Greater than" "xx", wher...

There are a few checks for the Dispatch'r to work and to figure out the reason for the same. Check if the conditions match. If true, then click on th...

You can make use of the Supervisor rule to send out an email to the Agent after a few days (2 days as an example) so that he/she could follow up with the cu...

The merged tickets would automatically get closed and would not be considered in any of the Reports. However, if you want to get the number of tickets that ...

Yes, you can export Canned Responses in Freshdesk. The option to import is coming soon. Read more here.

No, you can set up any number of Dispatch'r rules in Freshdesk.

You would be able to perform this action using a Dispatch'r rule. If you would like this to be applied on all tickets then you can have the Dispatch'...

The reason you do not have the Observer and Supervisor rules could be because you are in the Sprout plan. From the Blossom plan you would be able to view th...

No, we will not be able to create a tag for a company. The Tags feature would only be available for the Tickets, solutions and contacts in Freshdesk.

Create an Observer rule where the event is "Agent is updated" from "None" to "Any" and the Action is to "Send an email to ...