Sandbox-Freshdesk

You would have to set up a Supervisor rule with conditions based on the common pattern that you observe among the tickets in your Freshdesk account. To set ...

There can only be one requester/recipient to a ticket. Others can be added as CC.

If you are a Supervisor who is looking to keep track of tickets where the agent has not responded back to the tickets after the customer has responded, you ...

All the replies, public & private notes, and all other tickets activities will be retained in the archived ticket in the read-only format.

You can use a dispatcher rule to assign different tickets to different agents based on certain conditions. You can do this under Admin>Dispatcher rule. P...

You could set up a Supervisor rule under Admin ->Supervisor to achieve this with the following conditions and actions:  Condition: "Hours since&...

t is possible to be notified via email when the customer clicks "Dissatisfied" on the survey in the ticket. This could be done with a help of an O...

As of now, it wouldn't be possible to export the automation rules like Dispatch'r, Supervisor or Observer out of Freshdesk.

Go to Admin>Observer rule and turn OFF the rule "Automatically reopen tickets when the customer responds".

The satisfaction survey will not be sent to an agent email address as the system does not allow Agents to rate themselves.