Automations (61)

How to delete existing tickets which are spam?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:04 PM by Fawzia Aleem
Can you tell me if we can only put 1 email address/recipient when sending an email from Freshdesk?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:07 PM by Fawzia Aleem
How to filter tickets where the customer has responded for more than 'x' days?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:08 PM by Fawzia Aleem
I need to know if private notes are retained when tickets are archived?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:08 PM by Fawzia Aleem
I would like to have tickets from one e-mail go to one agent and tickets from another go to a different agent

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:08 PM by Fawzia Aleem
How to change the status of the ticket after a certain amount of time?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:10 PM by Fawzia Aleem
Is there a way to be instantly notified via email if a customer clicks "dissatisfied" on the survey in the closed ticket email?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:11 PM by Fawzia Aleem
Can I export automation rules?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:11 PM by Fawzia Aleem
is it possible to disable the functionality of a ticket status switching back to open everytime a customer responds

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:12 PM by Fawzia Aleem
how to not allow agents to evaluate themselves using customer satisfaction

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:14 PM by Fawzia Aleem