Possible Queries: How to add or update card details? Resolution Path: How to add or update card details? The customer can update their credit...

Possible Queries: How to upgrade my plan in Freshdesk? Resolution Path: How to upgrade my plan in Freshdesk? The customer can navigate to Ad...

Possible Queries: 1. How to update my Helpdesk name? 2. I want to change my Helpdesk's company name as our company's brand has been changed. Co...

Possible Questions: 1. Where can I download the invoices for my account? Resolution Path: 1. Only Account administrators would be able to download the...

Possible Errors/Questions 1. How to initiate account cancellation 2. Account shows canceled, please share the reason for the same Resolution Path 1...

Possible Queries: How to update my account's contact details? Resolution Path: How to update my account's contact details? You can sugge...

Possible Queries: 1. My account's invoices are being sent to info@abc.om however, I want the invoices to be sent to help@xyz.com. How can I do that?...

Possible Errors: "Limited access: Your account has been suspended. Please contact your account administrator to reactivate." Resolution Path:...

Possible Questions 1. I would like to downgrade a couple of agents or I would like to downgrade from Enterprise to Pro Plan(given for example) Resoluti...

Possible Questions 1. I would like to add/remove 5 agents to the account Resolution Path 1. If it's an online paying account, the customer them...