Sandbox-Freshdesk

You can find the agent's reply template under Admin > Email notifications > Templates > Reply templates. 

To create a custom ticket list view, click on Tickets tab. Apply the filters according to your requirement, click on the tick mark near the filter name at t...

The customer can log in to the Portal-->Click on Tickets and they can choose the option to Mark a ticket as Closed as shown below:

It is not possible for a customer to add a private note in a ticket. But when a ticket is forwarded to a third party and when that person responds, it gets a...

Yes, you will be able to set up SSO even in the Sprout plan. Check this link for more details : https://support.freshdesk.com/support/solutions/articles/311...

The Ticket IDs are assigned in a chronological order depending on the time when those tickets were created. You would have an option to set a specific order ...

Click on Tickets tab, apply filters such as status as 'Resolved' and then save it as a view. You can do the same and create separate list views for ...

The default behaviour in Freshdesk is that, when an agent replies from the mailbox, it will be appended as a public note on the respective ticket. Public no...

When you have set up scenario automation to Send Email to Requester, an email notification will be sent to the requester. However, these email notifications...

Click on the tickets tab, under the filters choose the customer's name, then under date range choose the date range for a period of 6 months. Click on E...