Sandbox-Freshdesk

You can add a CC when replying to that ticket. And if you would like to add a CC to a ticket automatically, then you could do this by using a Dispatch'r...

By default, the status of the outbound email is 'Closed'. After the email is sent, it will be logged as a ticket inside Freshdesk and you can change...

There is no option to change the 'Source' of a ticket in the mint version.

Private notes cannot be converted to a Public note. An Admin can delete the Private note and then you can add a public note to the ticket that will be visib...

You can add links when replying to a ticket. In the reply editor, at the bottom of the page you should be able to see 'A' icon, click on it and you ...

Yes, you have the customer side of Freshdesk as well. You can automatically send out the activation email for any new contact that is created in Freshdesk (...

You will not be able to review an agent's response or view the draft before sending the reply out. You can make use of our product Freshconnect to discu...

You can permanently delete the contact from the Mint UI. You can refer to the link to know more about the same.

Go to Tickets and choose the list view Tickets I'm watching as show below: This will display all the tickets that you have been added as a...

Checklists are not a part of ticket field type. Checkboxes can be used as a field type and multiple choices cannot be selected.