Tickets
Go to Tickets tab, choose the date range as 'Today', Status as 'Resolved' and remove all other filters and you will be able to get the ticke...
Tue, 18 Jun, 2024 at 4:59 PM
You can filter the tickets using the tags you added and then click on the 'Bulk action' option available in the list view page. This will allow you t...
Tue, 18 Jun, 2024 at 4:59 PM
When a ticket is split, it will not be assigned to one who split the original ticket. It will be created as a new ticket and will be moved to the queue. Che...
Tue, 18 Jun, 2024 at 4:59 PM
Source defines the origin of the ticket. I believe that your query is related to the source of the incoming tickets. If the source is mail, then the requeste...
Tue, 18 Jun, 2024 at 5:01 PM
Freshconnect is the enhanced version of the Discuss or Collaborate feature and is a separate product currently. Refer this link to get detailed information ...
Tue, 18 Jun, 2024 at 5:01 PM
Turn on the Shared ownership app under Admin > Advanced ticketing. Go into Admin > Groups > Status > Choose the statuses in which the Internal g...
Tue, 18 Jun, 2024 at 5:01 PM
If you are looking to find the total time logged on a ticket by an agent, you can make use of the 'Total Time Spent' app in the Mint UI. This app wi...
Tue, 18 Jun, 2024 at 5:01 PM
You will be able to find the status of the existing ticket from the ticket list view as shown below: Also, once you open a ticket, the status of t...
Tue, 18 Jun, 2024 at 5:02 PM
All the changes happening on a ticket will be shown under Activities tab inside a ticket.
Tue, 18 Jun, 2024 at 5:02 PM
There is no option to revert the changes done to the Subject or Description of a ticket.
Tue, 18 Jun, 2024 at 5:02 PM