Sandbox-Freshdesk

You can view the requester information to the right hand side of your screen inside the ticket. Also the name of the customer would also be displayed on the...

Yes, that would be right. The scenario would be an automation and these emails would be sent out separately to the customers and would not be considered as a...

Freshdesk does not have a Spellcheck option as of now. You can make use of Browser extensions such as 'Grammarly' to use for spelling check.

Go to Tickets tab, filter with the required status and the list of tickets along with the requesters email address will be displayed.

You can remove the '+Attach file' option using CSS customisation which is available from the Garden plan and it can be done only for the customer po...

A custom role can be created where the agent does not have access to the Contacts tab. But the agent will still be able to view the Requester details in each...

You will not be able to filter tickets in the 'Tickets I'm watching' view. 

The ticket list view will display the number of updates on the tickets in that page and will not auto-refresh. When clicking on the 'updates' you wi...

The time entries can be edited by going into the ticket > Time Logs > Edit. 

You can only create custom Roles from the Estate plan and the Scope is restricted to the three default scopes available in Freshdesk (ie. Global, Group and ...