Sandbox-Freshdesk

Many of our customers make use of the Time tracking feature to bill their customers based on the number of hours they have worked on the customer's tick...

You can create a custom Role from the Estate plan in which the agent can only add private and public notes to the ticket. However, if your customers have ac...

We do not have a button to undo a specific action. However, if you had performed a bulk action then you can choose the filters in your list view to filter t...

The archived tickets cannot be auto deleted. You have to navigate to Tickets tab > Archive and delete the tickets manually.

You can sort the columns in the list view (Table view) of tickets by clicking on the edit button to the right side and dragging the fields to the desired po...

You can write to support@freshdesk.com if you have any queries or concerns.

You can make use of the Table View in the Mint UI and add a column Created at by clicking on the edit button as displayed in the image below.  However, ...

Yes, go to Admin > Portals > Settings > Disable 'Auto suggest solutions while creating a new ticket'. If you want this disabled in the ...

After the search, you have the option to sort the tickets based on 'Date created' which by default will be from the newest to the oldest. You can al...

No, emails commands can only be used to change the properties of an already existing ticket by replying to the email notification that the agent receives.