Sandbox-Freshdesk

You can take an export for any time range that you specify. Also, make sure that you take the export from the Archived list view as well so that you do not ...

You will be able to export only a specific set of tickets from Freshdesk by filtering the tickets in the Ticket List View based on any of the filters availa...

Once you click on 'Reply' at the bottom of the editor you will be able to click on the "A" icon and insert the image. 

While replying to tickets the recipient in the 'To' field will be the original ticket requester by default. To change the recipient, you can change ...

You can add a maximum of 10 checkboxes in Freshdesk.

There is no option to have a template for the private notes in Freshdesk. However, you can create a canned response with placeholders in the canned response...

Yes, the activation of the email address in Freshdesk is to log into the customer portal and view the ticket thread/ solutions/ forums etc. Since the email ...

You can filter the tickets created by the Company in the Ticket filters and then export the whole list of tickets as a CSV or Excel file.

Navigate to the Tickets List View page and filter the tickets using the Agent's email address in the Requester filter.

The Requester email address would be the email address from where the query was sent. It can also be referred to as the Contact's email address.